Does Mortar work with Lightspeed R-Series?
Yes. Mortar fully integrates Lightspeed Retail R-Series with Shopify and Shopify Plus. It syncs inventory, orders, products, and customers in real time across all your locations.
Can I connect multiple Lightspeed locations to one Shopify store?
Yes. Mortar supports multi-location setups. Each store manages its own inventory and fulfillment independently, with all data visible from a single Mortar account.
Does Mortar support buy online pick up in store (BOPIS)?
Yes. Customers can shop online and choose which store to pick up from during checkout. Local delivery is also supported.
How long does it take to set up Mortar with Lightspeed?
Most merchants are fully set up in less than 30 minutes, not weeks. Mortar automatically links existing products by SKU, UPC, or EAN — no store reset or manual matching required.
Does Mortar sync gift cards between Lightspeed and Shopify?
Yes. Gift card balances sync in real time. Customers can buy a gift card in-store and redeem it online, or vice versa.
Can I process Shopify returns, exchanges, and order edits in my Lightspeed store?
Yes. Mortar is the only integration that supports refunds, exchanges, and order edits across channels. It also works with return apps like Loop, Narvar, and Returnly.
Does Mortar work with Shopify Plus?
Yes. Mortar fully supports Shopify Plus, including multi-location fulfillment and advanced order routing.
Will Mortar overwrite my Shopify product descriptions?
No. On Grow and Scale plans, you configure exactly which product fields sync from Lightspeed to Shopify. You stay in control of your online merchandising.
What happens to inventory during high-traffic events like Black Friday?
Mortar includes safety stock thresholds to prevent overselling. High-volume protections are built in for events like Black Friday, Cyber Monday, and product drops.
Is there a free trial?
Yes. Mortar offers a 14-day free trial with no store reset required. Install from the Shopify App Store and connect your Lightspeed account to get started.